Return Policy

At Global Apparel, we strive to provide our customers with high-quality custom apparel that meets their expectations. However, we understand that there may be instances where you need to return or exchange your purchase. We have outlined our return policy below to ensure a hassle-free experience for you.

1. Eligibility for Returns and Exchanges:

- We accept returns and exchanges for custom apparel that has manufacturing defects, such as printing errors, damaged items, or incorrect sizes.

- We do not accept returns or exchanges for custom apparel that was correctly manufactured and delivered according to the specifications provided by the customer.

- Non-customized items, such as accessories or non-personalized clothing, may be eligible for return or exchange under our general return policy.

2. Return/Exchange Process:

- If you receive a custom apparel item with a manufacturing defect, please contact our customer support team within 14 days of receiving the order to initiate the return or exchange process.

- To assist us in resolving the issue promptly, please provide your order number, a detailed description of the defect, and any supporting photographs.

- Our customer support team will review your request and provide instructions on how to return the item or proceed with an exchange.

3. Return/Exchange Conditions:

- Custom apparel items must be unworn, unwashed, and in their original condition with all tags and labels attached.

- Returns or exchanges for custom apparel will only be accepted if the issue is related to a manufacturing defect.

- We reserve the right to refuse a return or exchange if the item is deemed to have been misused, mishandled, or altered after delivery.

4. Refunds/Credits:

- If you are eligible for a refund, we will process it within 5-7 business days after receiving the returned item and verifying the manufacturing defect.

- Refunds will be issued in the original form of payment used for the purchase.

- If you prefer, we can provide store credit instead of a refund, which can be used towards future purchases on our website.

5. Shipping Costs:

- If the return or exchange is due to a manufacturing defect, we will cover the shipping costs associated with returning the item or receiving the replacement.

- In case of general returns or exchanges for non-customized items, the customer will be responsible for any shipping costs involved.

6. Non-Returnable Items:

- The following items are non-returnable:

- Custom apparel that was correctly manufactured and delivered according to the specifications provided by the customer.

- Items that are worn, washed, or altered after delivery.

- Non-customized items that have been personalized or customized.

Please note that our return policy is subject to change without prior notice. We recommend reviewing this policy before making any purchases. If you have any questions or need further assistance, please contact our customer support team. We are here to help!